Account Issues
You can register through our website with your complete information and you will be receiving the approval within minutes. You can also watch this video: Watch Here
On our homepage, you can access all the Gaming Platforms. Tap on the game you want to play and you will be routed to download the app or you can also choose to play in the browser. You will need to log in using the username and password assigned. If you forget your username and password, you can request for it to be reset. You may download all gaming platforms in their updated version here: Click here
Select the Gaming Account you want to redeem credits from. If the amount is available for redemption, it will be transferred to your SugarSweeps balance. Please make sure that you are logged out from the game to process the redemption request.
Missing Deposits / Transfers
Click on Transfer Credits and choose the Gaming Account where you want to transfer your credits. The credits will then be available in the game.
You can deposit Bitcoin through Cash App. To deposit via Bitcoin to SugarSweeps using Cashapp you first need to purchase Bitcoin on Cash App.
Once you have the Bitcoin follow the next steps:
  1. Go to your SugarSweeps account and click on Deposit.
  2. Select Bitcoin and Click Deposit to get a Bitcoin Wallet. (Copy the Wallet)
  3. Open CashApp in Bitcoin Tab and click send. (Paste Wallet Address in Receiver Section)
  4. Select the amount to transfer and click send.
Once the funds are received in your SugarSweeps account the balance with be updated automatically. Crypto.com Coinbase Kraken Are some of the most reliable options to buy, sell, send and receive Bitcoin as well.
To deposit via Crypto to SugarSweeps you first need to purchase Crypto.
Once you have the Cryptocurrency follow the next steps:
  1. Go to your SugarSweeps account and click on Deposit.
  2. Select Bitcoin and Click Deposit to get a Wallet Address. (Copy the Wallet)
  3. Go to the Crypto tab
  4. Pick the crypto you want to send
  5. Tap the transfer arrows in the bottom right corner
  6. Tap Send
  7. Enter the recipient’s information
  8. Enter the wallet address
  9. Enter the amount of crypto you want to send – Venmo will calculate any relevant fees
  10. Review the transaction details • Remember: Crypto transfers cannot be cancelled or reversed. Be sure the recipient’s details are correct. Crypto sent to the wrong address will be lost.
  11. Hit Send to initiate the transfer
Withdrawal issues
You can withdraw Bitcoin from your SugarSweeps. You can use Cash App to withdraw. Once you are on the bitcoin tab in Cash App, click on the deposit Bitcoin window. Where it says View Bitcoin Address, copy the Cash App Bitcoin address from there. Once you have it copied, paste it in the Bitcoin withdrawal address field in SugarSweeps.
This is an article that might help: Watch here
You can get your Cash App web receipt by visiting your activity settings, choosing a particular payment, tapping on the three dots in the top-right corner and clicking on the web receipt to view and download the Cash App web receipt for that payment activity. When you click on “Web Receipt” it will route you to a browser page where you can copy the link from. Please send us this link.
It should show as pending in CashApp within 1 minute from the time the withdrawal is approved. Then it takes CashApp sometime (10 minutes to one hour max) to add the funds to the users Bitcoin Wallet. After that you can sell the bitcoin for USD.